Thank you for visiting daraz store where we are engaged in providing you with a pleasurable shopping experience, day in and day out. In case of a refund or exchange, we offer our customers a ‘Refund and/or Exchange Policy’ within three (03) days of delivery.

In order to acquire a refund and/or exchange you are requested to write to our support team at sales@darazstore.pk. Subsequently, you may also use our “Lodge a Complaint” page on the website.

Just select “Claim” from the options and place a request to initiate the process.

Logistics personnel will collect the product from your doorstep and the customer will not be in any way charged additionally for a refund and/or exchange.

In case of product loss or product damage of any sort, the company will not be liable to provide a refund and/or exchange. However, a refund is acceptable only when the product returned is devoid of any damage and is intact in its totality.

• Please note an exchange on the account of a mismatch or fault is dependent on availability of stock. This exchange without any additional charges.
• An exchange can only take place once our Quality Control (QC) personnel have completed and reported due inspection.
• Please note, daraz store does not offer refund and/or exchange on undergarments, shape wear products (men and women), wrist watches, mobile phones and other electronic items.
• In order to claim warranty on our selection of electronic items that bear manufacturer’s warranty, kindly contact vendor/manufacturer/authorized dealer directly.
• We thank you once again for shopping at daraz store and wish you a satisfactory experience time and time again.